When will my order ship?

In stock items will ship the same day when your order is placed before 13:00.

When we have an unusually high number of orders it may be shipped the following day.

How will my order be shipped?

We ship all toy orders in plain brown boxes with no outward identification of what is inside. We use UPS Paperless Customs invoicing so there will be no paperwork attached to the outside of the box other than the shipping label when using this service.

Liability for requesting delivery without signature

We ship all our orders tracked and signed. This is to protect both the customer and ourselves. If you request from the courier directly to leave your parcel without a signature and it is subsequently lost or stolen we will not be liable to replace the order. Signing for packages can be inconvenient at times but without one there is no way for us to make a claim on your behalf to the courier for compensation and so no compensation or reshipment will be given.

Discounted and sale items are excluded from free shipping options.

  

USA

Service	Cost	Delivery aim
UPS Express Saver	$22.95 ( up to 4.4lbs)	3-4 working days
UPS Express Saver	$29.95 (4.4lbs-11lbs)	3-4 working days
UPS Express Saver	$39.95 (11lbs-15lbs)	3-4 working days
UPS Express Saver	$59.95 (15lbs-22lbs)	3-4 working days
UPS Express Saver	$99.95 (22lbs-26lbs)	3-4 working days
UPS Worldwide Saver	Calculated at checkout	2-4 working days
USPS	$18.95	5-10 working days
UPS Express	Calculated at checkout	2-3 working days

ADDITIONAL INFORMATION

Customs and Duties

There is currently no extra fees or charges to pay between the UK and US on orders below $800

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow a couple of days for the tracking information to become active.

Shipping to P.O. boxes

UPS and DPD do not deliver to P.O. Boxes and as such we do not accept P.O. Boxes as shipping addresses. If you place your order addressed to a P.O. Box we will contact you to arrange for an alternative shipping address. You will have the option to cancel your order with us if you do not have a suitable alternative that you wish to receive your order to.

Refund policy

Refunds, returns, and exchanges

Due to the nature of our products we cannot accept any returns or requests for exchanges and refunds on toys other than when the product is delivered to you in a damaged state. Sometimes your package can go on quite a journey to get to you and your packaging may get damaged, we will only perform refunds or exchanges where the product has reached you in a damaged condition.

All of our toys are handmade, this means none of the toys we sell will be "perfect". Some cosmetic markings on the toys are to be expected and do not qualify for a damaged or defective toy.

Underwear/Leather may be returned only if it is done so as sold with no damaged packaging or signs of wear. Returns that do not meet this expectation will be refused. Return costs are to be paid by the customer.

Cancelled orders may be subject to a 10% restocking fee, this is a charge passed onto us by the payment processor.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@twistedbeaststore.com with your order number and a photo of the items condition. In some cases we may ask for the item to be returned to us in which case you will be supplied with a return label.

If you have any further questions, please don't hesitate to contact us at customerservice@twistedbeaststore.com